Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States only, including Alaska, Hawaii and US territories. International shipping is coming — join our newsletter to hear when it opens.
Processing time
Orders placed before 2pm ET on a business day are picked and packed the next business day. Orders placed at the weekend or on a public holiday are processed on the following business day. During launches and sale periods, processing can take an extra day.
Delivery times and cost
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (tracked) | 5–8 business days | $4.95, free over $50 |
| Expedited (tracked) | 2–3 business days | $12.95 |
Delivery windows are counted from dispatch, not from when you place the order, and exclude weekends and public holidays. Alaska, Hawaii and US territories can take a few days longer.
Tracking
Every order ships tracked. You will receive a confirmation email with a tracking link as soon as your parcel leaves our warehouse. Tracking can take up to 24 hours to show its first scan — this is normal and does not mean anything has gone wrong.
Wrong address
Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has shipped, and we are not able to refund orders lost because of an incorrect or incomplete address. If you spot a mistake, email support@retili.com immediately and we will correct it if the order has not yet been packed.
Delays, lost and damaged parcels
Once a parcel is with the carrier it is subject to their network, and occasional delays from weather or high volume are outside our control.
If tracking has not updated for 7 business days, or your parcel is marked delivered but is not there, contact us. We will open an investigation with the carrier and, if the parcel cannot be found, send a replacement or refund you in full.
If your order arrives damaged, email us a photo within 14 days of delivery and we will replace it at our cost.
Taxes and duties
Applicable US sales tax is calculated and shown at checkout. There are no customs charges on domestic orders.
Contact
Any question about a shipment: support@retili.com. We reply within one business day.