Contact information

Contact Information

We are a small team and we answer our own email.

Customer support: support@retili.com
Response time: within one business day, Monday to Friday

For order questions, please include your order number — it is in your confirmation email and starts with a #. That lets us answer properly on the first reply instead of asking you for it.

What we can help with: order status and tracking, returns and refunds under our 90-day guarantee, questions about ingredients or how to use the product, and wholesale or press enquiries.

We cannot give medical advice. If you have a skin concern that needs diagnosing, please speak to a doctor or dermatologist.